DON’T LET YOUR SYSTEM FALL, GIVE US A CALL!

This department can cover all aspects of planned maintenance, including Intruder Alarms, CCTV systems, Fire Alarms, Access Control, Nurse Call, Emergency Lighting. The department consists of dedicated Service Engineers 8 hours a day, and one standby engineer. In addition we have an Administrator who is responsible for planning all your periodic maintenance.
In the event that you would require a new part, our engineers carry a wide range of stock on their vans including everything from a new battery to a functional camera; this is to prevent repeat call outs leading to excessive service charges. Together the team is dedicated to ensuring your system is kept to its optimum always looking to prevent any unnecessary faults.

BRONZE

INCLUDES

ANNUAL SERVICING
ACCESS TO 24/7 ON CALL ENGINEERS
CONTRACT CALL OUT CHARGES

SILVER

INCLUDES

ANNUAL SERVICING
ACCESS TO 24/7 ON CALL ENGINEERS
INCLUSIVE OF CALL OUT CHARGES

GOLD

INCLUDES

ANNUAL SERVICING
ACCESS TO 24/7 ON CALL ENGINEERS
INCLUSIVE OF CALL OUT CHARGES
INCLUSIVE OF REPLACEMENT PARTS UP TO £50

DOMESTIC MAINTENANCE FROM £50 + VAT PER ANNUM
COMMERCIAL MAINTENANCE FROM £80 + VAT PER ANNUM

IF IT’S BROKE, WE CAN FIX IT!

Fault Department

We have a help desk within the department to cover the unexpected faults that may occur with your system. The team will deal with contract and non contract customers, contract customers take preference with non contract calls dealt with as soon as engineers are available. The service support staff also control the out of hours call ensuring that you can speak to our company 24 hours a day. Service engineers are on call and will come out to intruder and fire faults out of hours as required.
The specialist fault vehicle that deals with most of your unexpected faults carries far more spare parts than the general service vehicles with the emphasis on trying to cut down repeat calls.
Over the last 12 months the system has worked far better and been far more effective than the management of the company could ever have hoped. Many broken down systems from the range of Intruder, Fire, CCTV and Access control systems have been repaired for none contract customers. The customers have then taken out maintenance agreements in line with the company’s portfolio of contracts.